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AI Solutions, Full-Stack Dev

Kris Escobar

Customer Support Specialist at ElevenLabs. Targeting AI Solutions Engineering roles.

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01

Current role

ElevenLabs Customer Support Specialist Since November 2024 · ~35 tickets/day · Full English environment

I'm a technical builder with a full-stack background. Right now I work as a Customer Support Specialist at ElevenLabs (one of the world's leading AI voice platforms) on a high-volume, global support queue; I know its APIs and their failure modes firsthand, and I know where customers get stuck. When I build, I use Node.js, React, Next.js, TypeScript, Firebase, Supabase and Cloudflare Workers. And I ship. My own software has been running in production for years.

Targeting AI Solutions Engineering roles

02

Experience

  1. Nov 2024 – present

    ElevenLabs

    Customer Support Specialist

  2. Oct 2022 – Dec 2023

    GrupoZ

    Broadcast Software Developer & Video QA

    QA on HD/SD broadcast streams for VTR (Chile). On my own initiative, I designed and built an internal C# tool (FFmpeg, FFprobe, MediaInfo) that converts video formats in bulk. It replaced a slow manual workflow.

  3. Jun 2018 – Oct 2022

    NexoPlay / Control.VG

    Scriptwriter, Presenter & Editor

    Wrote scripts, presented on camera, edited video and handled creative direction for cable TV gaming channels and fan-driven media. Guest on IGN Latam. Covered E3 in Los Angeles on site, including live interviews with Reggie Fils-Aimé and Ed Boon.

  4. 2016 – 2024

    Freelance

    Streaming & Broadcast Technician

    Live events, on call and alongside other jobs: stream manager, director's assistant, broadcast producer. OBS Studio, vMix, Streamlabs, StreamElements; multi-camera setups and live encoding pipelines.

  5. Nov 2012 – Jul 2016

    Steam A Luca

    Manager & Customer Support Executive

    Ran my own digital goods store (Steam, PlayStation, Xbox). I handled the whole business, payments and fraud prevention included, plus customer support.

  6. Jun 2011 – Oct 2012

    Groupon

    Customer Experience Manager

    Customer support for the global e-commerce marketplace, over email and phone (and social media).

03

Independent Projects

Live sites

01 Tercer Ojo 20 years active Web puzzle game, 100+ levels and no two alike. The international community has been at it since 2006 (20 years). JavaScript / TypeScript / Firebase / PWA / Service Workers 02 Crónica 2 years active My catalogue of 900+ finished games, spread over 30+ years. Pulls data from IGDB, the Steam API and SteamGridDB. Next.js 14 / React 18 / TypeScript / Supabase / PostgreSQL / Tailwind 03 Psycho Crusher Site for my video game rock project, with albums, shows and press. I build and maintain it myself. Web / Music / Live shows 04 krisenigma.com The site you're on. CI/CD, Cloudflare Pages Functions, spam protection and production-grade security headers. Astro / TypeScript / Tailwind / Cloudflare Pages / Resend / GitHub Actions

Lab & infrastructure

01 Local AI RAG Stack An AI assistant that runs entirely on my own hardware. Custom RAG pipeline, indexed over structured docs. Ollama / Qwen3 14B / Open WebUI / RAG Self-hosted
02 Home Server Mini server I put together at home. Runs Homepage, Home Assistant, Cockpit, PiHole, Plex and qBittorrent; some in Docker, some on bare metal, whatever fits each service. Docker / Home Assistant / PiHole / Linux / Cockpit Self-hosted
03 Oracle Cloud VPS My VPS on Oracle Cloud. It hosts Quake 3 servers and a RustDesk server for remote access, plus my own stream alert tools and a pile of other self-hosted services. Oracle Cloud / Linux / Docker / RustDesk Self-hosted
04

Technical Stack

Languages & Frameworks
Node.jsReactNext.js 14AstroTypeScriptJavaScript ES6+HTML5/CSS3C#Cloudflare Workers/D1
Web Development
Custom sitesWordPressResponsive designDeploy and maintenance20+ years of independent projects in production
AI & LLMs
OllamaRAG pipelineOpen WebUIElevenLabs APIClaudeChatGPTGemini
Databases
Supabase (PostgreSQL)FirebaseCloudflare D1MySQL
Infrastructure
LinuxDockerOracle Cloud VPSCloudflare Pages FunctionsGitHub ActionsVercelWrangler CLI
Support & Ops
ZendeskSalesforcePostmanParahelpSigmaPosthogSendgridAsana
Media & Broadcast
OBS StudiovMixStreamlabsStreamElementsAdobe PremiereAuditionDaVinci Resolve
Visual Design
Brand identityStream overlaysVideo graphicsPhotoshopDaVinci Resolve
KrisEnigma · Creator The other side: music and games, as KrisEnigma. View creative profile